| Q: How do I report
a service problem?
A: You can call
us at: 1-877-MYY-VOIP / 1-877-699-8647 or you can email us at customercare@voip4marines.com.
If you need to report a technical problem affecting your telephone service,
please include the time and date of the problem, along with a brief description.
Q: What if there is a problem with my credit
card?
A: If your automatic
monthly credit card payment cannot be processed for any reason, we will
notify you immediately by phone and/or email. If payment is not received
after 5 days, your service will be suspended. If, after your account is
suspended you bring your bill up to date, you can reactivate service but
you will be charged a $10.00 reactivation fee.
After 30 days, the account will be terminated.
If your account is terminated and you wish to continue services, you will
have to re-subscribe to our service.
Q: Can I cancel at any time?
A: Yes. You can
cancel your service at any time. You pay for your services in advance
and may cancel at anytime.
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