| Q: What are the initial start up costs?
A: All you pay is
the first month’s service plan fee and a one time fee for the ATA
box of $67.00.
Q: When does billing for my service begin?
A: Billing for your
service does not start until the day the ATA has arrived at your address.
Q: How do I report a service problem?
A: You can email
us at customercare@voip4marines.com or call us at 000-000-0000. If you
need to report a technical problem affecting your telephone service, please
include the time and date of the problem, along with a brief description.
Q: How do you bill for services?
A: We send an email
invoice at the beginning of each month and your bill is automatically
charged to the credit card you provided when you signed up for service.
If you need a paper copy you can print out the email invoice.
Q: Can I order service without a credit card?
A: We only accept
credit card payments.
Q: What if there is a problem with my credit
card?
A: If your automatic
monthly credit card payment cannot be processed for any reason, we will
notify you immediately by phone and/or email. If payment is not received
after 5 days, your service will be suspended. If, after your account is
suspended you bring your bill up to date, you can reactivate service but
you will be charged a $10.00 reactivation fee.
After 30 days, the account will be terminated.
If your account is terminated and you wish to continue services, you will
have to re-subscribe to our service.
Q: Will I get a paper invoice sent to me?
A: No, we only send
invoices by email. If you need a paper copy you can print out the
email invoice.
Q: Do I get charged for incoming calls?
A: No, we do not
charge for incoming calls.
Q: Can I cancel at any time?
A: Yes. You can
cancel your service at any time. You pay for your services in advance
and may cancel at anytime.
Q: What equipment is required?
A: The simple answer
is, you need: (1) a broadband connection (either cable modem or DSL),
(2) an ethernet router or switch, (3) an ATA phone adapter (we typically
provide this), and (4) a phone.
Q: What ATAs do you support?
A: We support primarily
the Sipura and Linksys line of ATAs.
Q: How do I dial a phone number?
A: To dial a phone
number, you will need to use the full 10-digit phone number (i.e.: 202-555-1212).
It does not matter if you use a "1" prefix or not.
Q: How do I dial a fax number?
A: To fax outbound
through our service, you must use a *99-1 prefix before dialing the 10-digit
fax number (i.e.: *99-1-xxx-xxx-xxxx).
3-Way calling
Our ATAs support up to two calls per line which
is also known as 3-way calling. Follow these simple steps to use this
feature:
1. Dial the first number and when the party
answers, ask them to hold.
2. Press the flash button on the telephone handset. This will put the
existing party on hold.
3. You will then get a secondary dial tone.
4. Dial the second number and wait for the party to answer.
5. To Conference both callers, press the Flash button a second time.
6. To disconnect the second caller, press the Flash button.
Call Forward
There are 3 types of Call Forwarding and 2 methods
of activating these features:
1. Through the telephone handset.
* Forward Every Time - If you want your phone to be forwarded to same
number every time someone calls it. Press *72 on your telephone keypad,
enter the number you want the calls forwarded to, and then press #. To
deactivate this feature dial *73.
* Forward When Busy - If you want your phone to be forwarded when it is
busy. Press *90 on your telephone keypad, enter the number you want the
calls forwarded to, and then press #. To deactivate this feature dial
*91.
* Forward On No Answer - If you want your phone to be forwarded when there
is no answer. Press *92 on your telephone keypad, enter the number you
want the calls forwarded to, and then press #. To deactivate this feature
dial *93.
Two important things to consider when using Call
Forwarding:
1. You can only activate one of these Call Forwarding
options at one time.
2. If you forward calls to a different number,
your voice mail through VOIP4MARINES.COM will not pick up any calls.
Please note that if you are forwarding calls,
charges may apply, depending on which plan you are on.
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